Entreprise: Maersk Line
Niveau d'etude: Non precise
Localité: INDE / New Delhi
Date limite: 2024-05-31
Recrutement de 01 Major Incident Manager
Major Incident Manager
Full time
IN - Bangalore
Opportunity
Job Purpose/summary
Technology Operations is responsible for day-to-day maintenance and management of organization’s IT infrastructure to ensure delivery of the agreed level of IT services to the business.
Play a key role within the new 24/7 Operations Command and Control Centre based in Pune.
Lead, coordinate, and facilitate high-priority major incident service restoration and mitigation as quickly as possible.
Manage, maintain, support, and improve the Maersk IT Support, Operations, and Engineering department’s ability to respond to incidents across the entirety of the IT Infrastructure estate.
Key responsibilities
Lead, coordinate, and facilitate high-priority major incident service restoration and mitigation as quickly as possible.
Drive Service Management best-practice and ITIL process compliance across the business.
Work with vendors and subject matter expert colleagues to identify appropriate paths to resolve the issue and stop the ongoing business impact
Document, communicate and log follow up actions for later triage, prioritization, and action to avoid recurrences
Make recommendations based on clear, reasoned arguments and be able to spot problems before they occur.
Required experience
13+ total work experience in IT Service Management
8+ years relevant Major Incident Management
Demonstrable experience in a fast-paced operations environment.
Proven experience gained in a similar role, within a large global/enterprise organization.
Proven abilities to communicate with key stakeholders across the business and IT.
Ability to analyze a high volume of technical data
Strong problem solving, analytical, and time management skills.
Understanding of enterprise infrastructure including servers, networks, storages, databases etc.
Broad knowledge of industry standard enterprise applications services
Broad understanding of change and problem management for establishing handshake between processes.
Proven Service Management background based on ITIL principles and practices.
Business skills
Strong verbal and written business communication and collaboration skills to articulate, rationalise situations during incidents.
Ability to translate between technical language and business language.
Diplomatic and Robust with the ability to act in a complex business environment.
Be enthusiastic and passionate about providing 'best in class' service.
Diligent prioritization of multiple work streams and projects.
Strong conflict management acumen.
Quick adaptation to significant process changes / overhaul of business functions.
Use systematic methodology to evaluate, design and implement process or technology change to achieve measurable business benefit.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Niveau d'etude: Non precise |
Localité: Tchad / N'Djamena |
Date limite: 2024-06-16
Recrutement de 01 Chief Field Office, P3, FT
Chief Field Office, P3, FT, #71653, Bol, Chad
APPLY NOW
Job no: 572712
Contract type: Fixed Term Appointment
Duty Station: Bol
Level: P-3
Location: Chad
Ca ...
Niveau d'etude: Non precise |
Localité: Allemagne / Allemagne |
Date limite: 2024-08-04
Recrutement de 01 Business Support Assistant G4
Career Opportunities: WFP Innovation Accelerator - Business Support Assistant G4, Munich (833315)
Requisition ID 833315 - Posted 06/06/2024 - Fixed Term ...
Niveau d'etude: BAC + 5 |
Localité: France / Paris |
Date limite: 2024-08-04
Recrutement de 01 Comptable Paie H/F
Alternance - Comptable Paie H/F
Pays
France
Lieu
92 - Hauts-de-Seine
Lieu de travail
PLD-NEWTON(FRA)
Domaine
Finance
Type de contrat
Alternance
Durée du contrat
2 ...
Niveau d'etude: BAC + 3 |
Localité: France / Paris |
Date limite: 2024-08-04
Recrutement de 01 technicien de maintenance H/F
Technicien de maintenance H/F - CDD - 1 an - Béziers
Pays
France
Lieu
34 - Hérault
Lieu de travail
BEZIERS-TECHNOPARC DE MAZERAN(FRA)
Société employ ...
Niveau d'etude: BAC + 3 |
Localité: France / Paris |
Date limite: 2024-08-04
Recrutement de 01 chargé d'exploitation H/F
Chargé d'exploitation H/F - CDD - 1 an - Béziers
Pays
France
Lieu
34 - Hérault
Lieu de travail
BEZIERS-TECHNOPARC DE MAZERAN(FRA)
Société employeur
To ...
Niveau d'etude: Non precise |
Localité: France / Paris |
Date limite: 2024-08-04
Recrutement de 01 Responsable Fonctions Support et LogistiResponsable Fonctions Support et Logistique
Pays
France
Lieu
92 - Hauts-de-Seine
Lieu de travail
RUEIL MALMAISON-IMMEUBLE MOZAIK(FRA)
Sociét� ...
Niveau d'etude: Non precise |
Localité: Afrique du Sud / JOHANNESBURG |
Date limite: 2024-08-04
Recrutement de 01 Legal Advisor
Legal Advisor
Pays
Afrique du Sud
Lieu
South Africa
Lieu de travail
CAPE TOWN-TYGER VALLEY CHAMBERS 2(ZAF)
Domaine
Droit des Entreprises
Type de contrat
CDI
Expérience ...